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A time to be thankful, celebrate and reflect; Happy Thanksgiving to all!

IMG_0217Hello everyone!

This fall has been jam packed with lots to celebrate! In particular the Canadian Dental Hygienists Association celebrated their 50 year anniversary, and I wanted to make a special mention of this as it is a huge landmark for our profession here in Canada. The festivities took place in Toronto, Ontario this year over a three day conference. Really wanted to be there, but was signed up for a half marathon run  that weekend in Calgary. The run went very well, no medical mishaps and it was a grace to run with some very close family and friends:)

Very thankful to all who have supported the clinic this last year, we have truly grown so much this year and  have been busy throughout.  Many many thank you’s to all who believe in what the clinic has to offer, and letting us be a part of your healthy mouths, and healthy lives. So much to be thankful for !!

Wishing everyone a wonderful and safe Thanksgiving Long Weekend with your family and friends.

Thank You for Placing us in the Top 10%!

We want to say “Thank you!” to our wonderful patients for all of your helpful reviews. The constructive feedback you have provided us has helped us offer better service to all of our patients new and existing.

I’m so proud that we have ranked in the Top 10% in Demandforce Consumer Satisfaction. This really tells me that we are hitting the mark with our patients and their needs.              …Rocell Gercio-Chad, RDH

But don’t take our word for it; read why we’ve recently achieved a “Top 10%” ranking in Demandforce customer surveys. These surveys are sent out to each of our patients (who provide us with an email address) after their visit. The private, constructive feedback helps us get better, and the public reviews are… well amazing. Thank you!


Treat yourself to “Top 10%” experience with us! Request your free consult today…

What our patients are saying…

Celebrating National Dental Hygiene Week 2012!

“Start by doing what’s necessary; then do what’s possible; and suddenly you are doing the impossible.”
St. Francis of Assisi


This year I was able to get out and celebrate National Dental Hygiene Week within the community of Kensington. I had the pleasure of visiting with 4 different West Hillhurst Preschool Classes and boy was it fun! Teeth were counted in English and en francais; we learnt how to brush teeth and gums using Doogan Dog as a trusty but sneezy model,: kids listened with wide eyes and open ears during story time and explanations about what sugar bugs did in their mouth! What an attentive, and happy go lucky audience.

Dental Hygiene Week is a time when Canada recognizes the initiatives of this profession and how it impacts Canadians. It is both a good time and bad time to be a hygienist in 2012; good because of the changes made to the Health Professions Act that gave Canadians more direct access to dental hygiene care and bad because of economic changes that affected  the landscape of once plentiful jobs for us hygienists.

If there is one thing that has not changed, it is the constant need for access to preventive oral health care in this country. I would like to personally thank every hygienist I know who has been instrumental in spearheading these legislative changes that would affect how healthy Canadians mouths could be.  You pioneers and trailblazers are amazing individuals! This is a great time to be a hygienist and it is only going to get better. Lots of faith, hope, and love.



Dental hygienists celebrate oral health for total health

(NC)—Eating, speaking and smiling are just a few things we do with our mouth that are usually taken for granted. Yet specialists tell us that optimal oral health is the cornerstone of overall health and wellness, and it is the key to a happy and productive life. This fact may be something to think about, especially since we want our smiles to last a lifetime.

Dental Hygienist holding large toothbrush The month of April is Oral Health Month and an important part of this celebration is National Dental Hygienists Week, April 8-14. Focusing on the importance of maintaining good oral health practices, this event is sponsored by the Canadian Dental Hygienists Association (CDHA), a national organization representing the collective voice of more than 24,000 dental hygienists in Canada. The week’s theme, “Oral Health for Total Health” reminds all of us that taking care of our mouth, teeth and gums positively impacts on overall health.

CDHA points out that dental hygienists are trained professionals who work with people of all ages, helping them address issues related to oral health care. Whether settling a toddler having their first cleaning, reassuring a child about losing a baby tooth, providing care to adult with periodontal disease or assisting a senior the elderly coping with reduced saliva flow, the dental hygienist’s goal is to help people learn and practice good oral hygiene and help build a foundation for a healthy, happy smile for life.

If you would like to participate, watch for oral health promotions and events in your community throughout the month of April.  More information about good oral health practices, including regular news, updates, articles and resources, is available online at On Twitter, follow @theCDHA. On Facebook:

National Dental Hygienists Week banner

Calling All Bloggers

Calling All Bloggers

Hello Bloggers! We need your help!

We’re looking for a few great guest bloggers. We get many samples from our various vendors, and we have troubles getting to test them all. That’s where you, as our guest bloggers, come in.

Your help in testing these products will not only help us choose which ones we want to offer our clients, but will also provide our readers with a non-dental professional perspective. We think this point-of-view is appreciated by non-dental professionals and will help them make informed decisions.

Of course, we fully support Blog Disclosure polices and are in the process of developing one ourselves.

What sort of products would you be testing and reporting on? Pretty much anything dental related, and may include: manual toothbrushes, electric toothbrushes, take home-whitening products, in-office whitening products, floss, toothpaste, casual whitening strips/pens, mouth rinse, and many other products!

If you think you’d be a great fit, or want to chat with us more about this, contact us, and include the following:

  • Name
  • Email
  • Web Address of your blog
  • City of residence (we’re pretty much looking for local bloggers, mostly for logistical purposes)
  • A few words on how you think you’d be a great guest blogger.

Thanks ahead of time for your interest! We’ll contact persecutive bloggers directly.

Direct Insurance Billing Now Provided!!

We have some fantastic news for those looking to have their dental care provider direct bill to their insurance company.

😆 White Summit Dental Hygiene now provides direct billing to insurance carriers! 😆

While we have supported eclaims for a few months now, since that time we’ve had many requests from patients to provide a direct billing service (also called assignment, or assignment of benefits) when eclaims is not available through their insurance provider.

The direct billing option is available to most patients. Read the following questions and answers put together for your enjoyment on this topic:

Q1: What does this mean for me as an existing patient?

See Answer

Well first off, we love that you’re an existing patient!! Thank you! What this means for our existing patients is that they will be able to take advantage of us billing their insurance company directly. It means less-out-of-pocket expense, however you will still be responsible for the remainder owing on the account once your insurance provider has paid us.

Q2:  How can I take advantage of this if I’m a new patient?

See Answer

Thanks for asking!! First off, we would recommend that you book a complimentary consult with us. During this meeting we’ll be able to start all the necessary paper work, and you’ll also be able to meet our fantastic team! Here are the items you’ll need to bring to your first complimentary consult:

  • Your insurance benefits card. – This will have your plan group & ID info on it
  • Your insurance booklet. – This will contain coverage details of your plan. If you don’t have one, request one from your provider before your visit.
  • Photo ID – Yes, insurance fraud happens , and we’re committed to doing our part to prevent it. Please bring a drivers license, passport or other government issued photo ID.
  • Recent Pay stub/Recent Insurance statement – This helps us verify that your insurance is currently active.

Q3: Why do you require all of the background info?

See Answer

When we offer this type of service, we are effectively extending you a line of credit for the amount of the procedure. Asking for the information indicated above helps us make the insurance claim process as smooth as possible for you, reduces the cases of insurance fraud, and also reduces the risk of extended credit to you without having to do a complicated credit check. If you have any further questions, please feel free to contact us!

Q4: How soon can I take advantage of Direct Insurance Billing?

See Answer

If you’re an existing patient, and assuming we have your insurance info on file, you can use this service for your next visit! If you’re new to our clinic, your first appointment is typically a free consult, then for your next appointment, payment is expected upfront. Then every following appointment you can take advantage of our direct billing option! If you have questions, feel free to contact us

Q5: What happens when my insurance provider doesn’t cover all of the treatment?

See Answer

When you decide to have treatment at our clinic, you are responsible for covering the fees in entirety. In most cases insurance providers, will not cover all fees associated with treatment. In those cases you may make a personal visit to pay by cash, Debit, Visa, MasterCard or American Express. Alternatively you can take advantage of our online ePay service through Paypal, and settle your account from wherever you are in the world! 

Q6: When would I not want to take advantage of this program?

See Answer

Some insurance carriers, like Great West Life, have online claims processes for their patients. In these cases it’s typically easier for patients to pay up-front for dental fees and then complete the online claim form at Great West the same day. Great West has a good reputation for quickly paying out claims using this service. It saves everyone time, and some trees since we don’t need to send out a paper statement indicating payment is due on your account. 

Q7: Are there cases where patients can NOT take advantage of direct billing?

See Answer


  • Some insurance providers do not accept “assignment” or direct billing claims. In these cases we must request payment of fees on the same day as treatment. For this reason it’s important to understand your insurance program. We can also help patients understand their insurance programs during the complimentary consult.
  • In cases where patients can not satisfactorily provide the requested insurance and background information, White Summit Dental Hygiene may choose to not offer direct billing services. In these cases payment of fees are also expected on the same day as treatment.

Q8: Why does my insurance carrier not cover all fees associated with my care?

See Answer

This is a loaded question, but basically it boils down to how well the business model for running an insurance company matches the business model associated with running a dental practice. The plain truth is that they just don’t line up. Generally, the more you or your employer pays in insurance premiums, the better the dental coverage is, however this is not always the case. The costs of running a dental practice are extraordinarily high. Although we feel we are very fair in our fee structure, there is still usually a gap in insurance coverage and dental fees.

If you are a business owner and you’re looking for options for preventive coverage for your employees, please contact us. We’re always interesting in working with insurance companies, and/or directly with the business community to meet dental needs.

ePay now available for White Summit patients

In an effort to serve our patients better, we’ve implemented a new online payment system we’ve called ePay. ePay allows clients to settle accounts at any time of day, at their own convenience.

ePay allows clients to settle accounts at any time of day…

Paypal, the service powering ePay, claims over 100 million users worldwide, and enables registered users to make transactions via Visa, MasterCard, American Express, Discover and personal bank accounts. Non-registered Paypal users are also able to use ePay with most of the same options, excluding personal bank accounts.

In order to use ePay, you’ll need to know your White Summit Dental Hygiene Account number. This number is on the top right hand corner of your statement. If you have any questions about ePay or your account at White Summit, please contact us.

Thanks again to all our patients. We hope this helps interacting with us more convenient!

eClaims now at White Summit Dental Hygiene

For clients who have dental insurance, most are interested in how quickly they’ll receive reimbursements from their insurance carrier. Some insurance providers, such as Great West Life, have made this process easier by creating a website where their clients can submit their own claims thereby accelerating this process.

At White Summit Dental Hygiene we’re interested in helping our clients submit claims in a timely manner. Most claims today are printed, signed by all parties and are then mailed to the insurance carrier. We tend to take care of the mailing as part of our customer service to our clients.

Recently, however there have been developments in the area of eclaims for dental hygiene practices! The Canadian Dental Hygienist Association, has developed CDHA-ACHDnet, an electronic network capable of submitting claims to insurance carriers. White Summit Dental Hygiene has enrolled in this program and have started submitting claims directly to providers. Today, the providers on the network is limited to:

  • Alberta Dental Services Corporation
  • GreenShield
  • Quikcard
If you have coverage at the above providers, we can submit eclaims directly for you today! If you have a carrier other than the ones listed above, but would like eclaims service with them, feel free to contact your provider and ask them to start supporting CDHA-ACHDnet.

Sun and Salsa Winners

Congratulations to Anita M. and David T., our grand prize and second prize winners! Both David and Anita entered a draw at the Kensington Sun and Salsa festival when visiting our salsa table.

We were also happy to give away over 1,600 toothbrushes to visitors! We hope these found good homes… in the mouths of our visitors brushing those pink gums and pearly white teeth!
Our third prize winners are still being contacted, so stay tuned! If you entered our draw you may still have a chance to win!

Let’s celebrate RDH’s!!!

Check out the details of what National Dental Hygiene Week is all about at this link: