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Celebrating National Dental Hygiene Week 2012!

“Start by doing what’s necessary; then do what’s possible; and suddenly you are doing the impossible.”
St. Francis of Assisi


This year I was able to get out and celebrate National Dental Hygiene Week within the community of Kensington. I had the pleasure of visiting with 4 different West Hillhurst Preschool Classes and boy was it fun! Teeth were counted in English and en francais; we learnt how to brush teeth and gums using Doogan Dog as a trusty but sneezy model,: kids listened with wide eyes and open ears during story time and explanations about what sugar bugs did in their mouth! What an attentive, and happy go lucky audience.

Dental Hygiene Week is a time when Canada recognizes the initiatives of this profession and how it impacts Canadians. It is both a good time and bad time to be a hygienist in 2012; good because of the changes made to the Health Professions Act that gave Canadians more direct access to dental hygiene care and bad because of economic changes that affected  the landscape of once plentiful jobs for us hygienists.

If there is one thing that has not changed, it is the constant need for access to preventive oral health care in this country. I would like to personally thank every hygienist I know who has been instrumental in spearheading these legislative changes that would affect how healthy Canadians mouths could be.  You pioneers and trailblazers are amazing individuals! This is a great time to be a hygienist and it is only going to get better. Lots of faith, hope, and love.



Dental hygienists celebrate oral health for total health

(NC)—Eating, speaking and smiling are just a few things we do with our mouth that are usually taken for granted. Yet specialists tell us that optimal oral health is the cornerstone of overall health and wellness, and it is the key to a happy and productive life. This fact may be something to think about, especially since we want our smiles to last a lifetime.

Dental Hygienist holding large toothbrush The month of April is Oral Health Month and an important part of this celebration is National Dental Hygienists Week, April 8-14. Focusing on the importance of maintaining good oral health practices, this event is sponsored by the Canadian Dental Hygienists Association (CDHA), a national organization representing the collective voice of more than 24,000 dental hygienists in Canada. The week’s theme, “Oral Health for Total Health” reminds all of us that taking care of our mouth, teeth and gums positively impacts on overall health.

CDHA points out that dental hygienists are trained professionals who work with people of all ages, helping them address issues related to oral health care. Whether settling a toddler having their first cleaning, reassuring a child about losing a baby tooth, providing care to adult with periodontal disease or assisting a senior the elderly coping with reduced saliva flow, the dental hygienist’s goal is to help people learn and practice good oral hygiene and help build a foundation for a healthy, happy smile for life.

If you would like to participate, watch for oral health promotions and events in your community throughout the month of April.  More information about good oral health practices, including regular news, updates, articles and resources, is available online at On Twitter, follow @theCDHA. On Facebook:

National Dental Hygienists Week banner

Calling All Bloggers

Calling All Bloggers

Hello Bloggers! We need your help!

We’re looking for a few great guest bloggers. We get many samples from our various vendors, and we have troubles getting to test them all. That’s where you, as our guest bloggers, come in.

Your help in testing these products will not only help us choose which ones we want to offer our clients, but will also provide our readers with a non-dental professional perspective. We think this point-of-view is appreciated by non-dental professionals and will help them make informed decisions.

Of course, we fully support Blog Disclosure polices and are in the process of developing one ourselves.

What sort of products would you be testing and reporting on? Pretty much anything dental related, and may include: manual toothbrushes, electric toothbrushes, take home-whitening products, in-office whitening products, floss, toothpaste, casual whitening strips/pens, mouth rinse, and many other products!

If you think you’d be a great fit, or want to chat with us more about this, contact us, and include the following:

  • Name
  • Email
  • Web Address of your blog
  • City of residence (we’re pretty much looking for local bloggers, mostly for logistical purposes)
  • A few words on how you think you’d be a great guest blogger.

Thanks ahead of time for your interest! We’ll contact persecutive bloggers directly.

Direct Insurance Billing Now Provided!!

We have some fantastic news for those looking to have their dental care provider direct bill to their insurance company.

😆 White Summit Dental Hygiene now provides direct billing to insurance carriers! 😆

While we have supported eclaims for a few months now, since that time we’ve had many requests from patients to provide a direct billing service (also called assignment, or assignment of benefits) when eclaims is not available through their insurance provider.

The direct billing option is available to most patients. Read the following questions and answers put together for your enjoyment on this topic:

Q1: What does this mean for me as an existing patient?

See Answer

Well first off, we love that you’re an existing patient!! Thank you! What this means for our existing patients is that they will be able to take advantage of us billing their insurance company directly. It means less-out-of-pocket expense, however you will still be responsible for the remainder owing on the account once your insurance provider has paid us.

Q2:  How can I take advantage of this if I’m a new patient?

See Answer

Thanks for asking!! First off, we would recommend that you book a complimentary consult with us. During this meeting we’ll be able to start all the necessary paper work, and you’ll also be able to meet our fantastic team! Here are the items you’ll need to bring to your first complimentary consult:

  • Your insurance benefits card. – This will have your plan group & ID info on it
  • Your insurance booklet. – This will contain coverage details of your plan. If you don’t have one, request one from your provider before your visit.
  • Photo ID – Yes, insurance fraud happens , and we’re committed to doing our part to prevent it. Please bring a drivers license, passport or other government issued photo ID.
  • Recent Pay stub/Recent Insurance statement – This helps us verify that your insurance is currently active.

Q3: Why do you require all of the background info?

See Answer

When we offer this type of service, we are effectively extending you a line of credit for the amount of the procedure. Asking for the information indicated above helps us make the insurance claim process as smooth as possible for you, reduces the cases of insurance fraud, and also reduces the risk of extended credit to you without having to do a complicated credit check. If you have any further questions, please feel free to contact us!

Q4: How soon can I take advantage of Direct Insurance Billing?

See Answer

If you’re an existing patient, and assuming we have your insurance info on file, you can use this service for your next visit! If you’re new to our clinic, your first appointment is typically a free consult, then for your next appointment, payment is expected upfront. Then every following appointment you can take advantage of our direct billing option! If you have questions, feel free to contact us

Q5: What happens when my insurance provider doesn’t cover all of the treatment?

See Answer

When you decide to have treatment at our clinic, you are responsible for covering the fees in entirety. In most cases insurance providers, will not cover all fees associated with treatment. In those cases you may make a personal visit to pay by cash, Debit, Visa, MasterCard or American Express. Alternatively you can take advantage of our online ePay service through Paypal, and settle your account from wherever you are in the world! 

Q6: When would I not want to take advantage of this program?

See Answer

Some insurance carriers, like Great West Life, have online claims processes for their patients. In these cases it’s typically easier for patients to pay up-front for dental fees and then complete the online claim form at Great West the same day. Great West has a good reputation for quickly paying out claims using this service. It saves everyone time, and some trees since we don’t need to send out a paper statement indicating payment is due on your account. 

Q7: Are there cases where patients can NOT take advantage of direct billing?

See Answer


  • Some insurance providers do not accept “assignment” or direct billing claims. In these cases we must request payment of fees on the same day as treatment. For this reason it’s important to understand your insurance program. We can also help patients understand their insurance programs during the complimentary consult.
  • In cases where patients can not satisfactorily provide the requested insurance and background information, White Summit Dental Hygiene may choose to not offer direct billing services. In these cases payment of fees are also expected on the same day as treatment.

Q8: Why does my insurance carrier not cover all fees associated with my care?

See Answer

This is a loaded question, but basically it boils down to how well the business model for running an insurance company matches the business model associated with running a dental practice. The plain truth is that they just don’t line up. Generally, the more you or your employer pays in insurance premiums, the better the dental coverage is, however this is not always the case. The costs of running a dental practice are extraordinarily high. Although we feel we are very fair in our fee structure, there is still usually a gap in insurance coverage and dental fees.

If you are a business owner and you’re looking for options for preventive coverage for your employees, please contact us. We’re always interesting in working with insurance companies, and/or directly with the business community to meet dental needs.

ePay now available for White Summit patients

In an effort to serve our patients better, we’ve implemented a new online payment system we’ve called ePay. ePay allows clients to settle accounts at any time of day, at their own convenience.

ePay allows clients to settle accounts at any time of day…

Paypal, the service powering ePay, claims over 100 million users worldwide, and enables registered users to make transactions via Visa, MasterCard, American Express, Discover and personal bank accounts. Non-registered Paypal users are also able to use ePay with most of the same options, excluding personal bank accounts.

In order to use ePay, you’ll need to know your White Summit Dental Hygiene Account number. This number is on the top right hand corner of your statement. If you have any questions about ePay or your account at White Summit, please contact us.

Thanks again to all our patients. We hope this helps interacting with us more convenient!

eClaims now at White Summit Dental Hygiene

For clients who have dental insurance, most are interested in how quickly they’ll receive reimbursements from their insurance carrier. Some insurance providers, such as Great West Life, have made this process easier by creating a website where their clients can submit their own claims thereby accelerating this process.

At White Summit Dental Hygiene we’re interested in helping our clients submit claims in a timely manner. Most claims today are printed, signed by all parties and are then mailed to the insurance carrier. We tend to take care of the mailing as part of our customer service to our clients.

Recently, however there have been developments in the area of eclaims for dental hygiene practices! The Canadian Dental Hygienist Association, has developed CDHA-ACHDnet, an electronic network capable of submitting claims to insurance carriers. White Summit Dental Hygiene has enrolled in this program and have started submitting claims directly to providers. Today, the providers on the network is limited to:

  • Alberta Dental Services Corporation
  • GreenShield
  • Quikcard
If you have coverage at the above providers, we can submit eclaims directly for you today! If you have a carrier other than the ones listed above, but would like eclaims service with them, feel free to contact your provider and ask them to start supporting CDHA-ACHDnet.

Let’s celebrate RDH’s!!!

Check out the details of what National Dental Hygiene Week is all about at this link:

Dental Hygiene Clinics, an Alberta trend [Calgary Herald]

Have a read of the Calgary Herald Article about independent dental hygiene clinics in Alberta.

Hygienists make dental bill less daunting…

Gift from the Heart Day warmed up the month of February!

What a great day it was!!! Thank you Bev Woods for your most excellent initiative to offer free dental hygiene care for those who otherwise could not afford it. To Sally Lloyd (for bringing the day out West in Canada). And a great BIG thank you to the dear hygienists (Lenora, Jeanelle and Jody and Dave the “honorary hygienist”) who helped make this day a success at White Summit Dental Hygiene Clinic:)))

What a rewarding day for all!!! In total we saw 7 patients in our clinic who are now on there way to more healthy gums and mouth.
The ability to offer and share ones passion as a hygienist, to patients who just plain and simple cannot afford it, is the best gift for us worker bees. Have a fabulous Family Day weekend everyone!! And remember that a healthy smile leads to a healthy heart!

Free Day of Dental Hygiene Treatment with a “Gift from the Heart”

Mark your calendars people!!

February is the month of LOVE. Hygienists in Canada are celebrating the day of taking care of our hearts, by offering free dental hygiene services to those in financial need on February 12, 2011 in Ontario and Alberta.

On February 12, 2011 White Summit Dental Hygiene Clinic will be offering free dental hygiene treatment for patients who are unable to afford their care. This event was originally spear-headed by Bev Woods, a dental hygienist in Ontario. It has become so popular that it has now spread to Alberta and BC. If anyone you know could benefit from this free day of service, let us know and we will be glad to schedule them in!